Your voucher will be delivered to you or to the recipient if you choose to specify the recipient's email address.

1. There are no restrictions on when your voucher can be delivered. You can choose to have it delivered instantly or at a later date of your choosing.
2. Delivery of your voucher by email is free of charge.
3. You (or your recipient) will receive an email containing your voucher together with a link to download your voucher at any time.
4. Your voucher is loaded with value and ready to spend in accordance with voucher usage terms.
5. After placing your order you will receive a confirmation email that includes your order number together with a link to the voucher if you need to print it.
6. If you have specified a voucher recipient email address other than yourself you will receive notification to confirm when the voucher has been sent by email to your specified recipient.

An additional £50 per night for the Children's room included with the Faldo Suite. 

Please note that there is a £50 supplement for single occupancy of a room. 

We kindly ask for a £100 per person non-refundable deposit upon time of booking. 

Your Booking - General Conditions 

Your provisional booking will be held for 14 days, until a deposit is made to confirm the visit. Within this time frame, should another client subsequently wish to book and confirm the same date(s) - you will be asked to confirm your booking within 48 hours. Chart Hills reserve the right to release the provisionally held date(s) if the deposit is not received. 

A deposit of £100 per person is required to secure the booking and this is to be paid in full in one payment by the organiser. 

If guests cancel prior to 60 days (or more) in advance, the deposit will be fully refunded. After the 60 days, the deposit is non-refundable.

Full payment of the balance is due no later than 14 days prior to your booking. If any cancellation or reduction in numbers occurs beyond this point, then the full payment will be retained. 

Prior To Arrival 

Before your visit, our team will email you with guest registration forms and an order list for room refreshments. These will need to be completed and refreshments paid for ahead of arriving, and sent back over to the reception team.